Legal and Account Questions Answered
Your account details and transaction history remain in our system for 7 years, required by law for dispute and fraud prevention. Personal contact information is marked inactive but retained. You may request deletion of certain data through support, subject to local regulations.
Deposits flow directly from your payment app to our encrypted payment gateway — we never touch your banking credentials. Once credited to your account balance, funds are protected under the same withdrawal-verification rules that guard all outgoing transfers.
Yes. Contact support with your transaction ID and the reason. We review the activity within 3 business days. If the withdrawal was authorised by your account, we explain the game or session it funded. If unauthorised, we investigate and escalate as needed.
Verification takes 2–5 minutes. Once approved, DANA, OVO, GoPay and QRIS transfers typically arrive in your wallet within one hour. Bank transfers may take up to one business day depending on your bank.
Funds you deposit and wager in games are spent immediately — we do not reverse completed game rounds. If you spot an error or suspect fraud, open a support ticket with the game name, time and your account activity. We investigate and credit your account if an error is confirmed.
Contact support via chat or email with your username and request a data export. We compile your account opening date, all deposits and withdrawals, game sessions and any support interactions. Delivery takes 5–7 business days.
Your rights depend on local law. We keep our policies aligned with Indonesian privacy and consumer standards. If you have specific questions about your regional rights, ask our support team — they can clarify what applies to your account.
