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Our terms keep your account safe and fair

When you open your account at luna77, you're agreeing to a set of rules built to protect both you and the platform.

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luna77 Our terms keep your account safe and fair
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How to reach us about your terms

If you have questions about how these rules apply to your account, or if you want to dispute a decision we've made, we have three ways…

Live chat Available in English, 09:00–22:00 WIB daily. Ask questions about account terms, deposit holds, withdrawal…
Email support Send queries to our support team and receive replies within 24 hours.
In-app help centre Browse our terms FAQ directly from your account dashboard.
YOUR DATA, YOUR RIGHTS

How we protect your account and information

These terms include promises about how we keep your account safe and how long we store your data.

Data encryption

All deposits and withdrawals are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers…

Account security

You are responsible for keeping your password and two-factor authentication code secret.

Data retention

We keep your account data, game history and withdrawal records for seven years after your last login to comply with…

Cookie policy

We use cookies to remember your login, language preference and game choices.

Data requests

You can request a copy of all data we hold about you, ask us to correct errors, or request deletion…

Compliance contact

If you believe we've violated these terms or mishandled your data, escalate your case to our compliance officer through the…

What you need to know about our terms

These FAQs answer the questions we hear most often about how our terms apply to your account, your deposits and withdrawals, and what happens if something goes wrong.

If you violate the terms — such as using multiple accounts, playing with stolen funds, or attempting fraud — we will suspend your account immediately. Your balance will be frozen while we investigate. If fraud is confirmed, your account will be closed permanently and your balance forfeited. Depending on local law, we may report the incident to the authorities.

We can update these terms at any time, but we will notify you via email and in-app message at least 14 days before major changes take effect. If you do not agree with the new terms, you can close your account and request a full withdrawal before the changes apply. Continuing to play after the notification date means you accept the new terms.

Deposit references depend on local law and your payment method. DANA, OVO, GoPay and QRIS transfers typically allow up to 50 million Rupiah per transaction, and you can deposit multiple times per day. Your account may have additional limits set by your bank or regulator; these are shown in your deposit screen before you confirm.

Standard withdrawals to DANA, OVO, GoPay and QRIS accounts are verified within 24 hours and reach you within 1–3 business days. Bank transfers may take 2–5 business days depending on your bank's settlement schedule. Large withdrawals over 100 million Rupiah may require additional verification and take up to 7 days.

Yes. You can close your account at any time by contacting our support team through live chat or email. Once you request closure, your account will be locked within 24 hours and you will not be able to log in. Any remaining balance will be withdrawn to your registered payment method within 7 days unless you dispute the amount.

Contact our support team immediately with your transaction ID and the date of the disputed transaction. We will investigate and respond within 5 business days. If we confirm an error, we will correct your balance or reprocess the transaction at no cost. If the error was on your bank's side, we will work with them to resolve it, but you may need to contact your bank directly.

Our platform uses bank-grade encryption for all account and payment data. Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers. If a data breach does occur, we will notify you within 48 hours and freeze your account to prevent unauthorised withdrawals. We carry cyber insurance and will cover any losses caused by our security failures, where local law permits.

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